Questions Frequently Asked by Customers

Questions Frequently Asked by Digitizers

Contact us

If you would like more information on the Stitchery Mall, please contact us.

We can be reached by email at info@stitcherymall.com.

Our digitizers can be reached by email via our contact page.

We can also be reached by phone at 866-287-8403 (Toll Free) or 936-427-7098 (in Texas) or by mail at:

Whizardries, Inc., d/b/a Stitchery Mall

PO Box 1092

Center, Texas 75935

Some questions frequently asked by customers:

1.  Why do you require registration?

For more information on why we require registration click here.

2.  What payment options do you offer?

	You have the option of paying via PayPal.
	We also accept payment directly from Visa, MasterCard and Discover cardholders.

3.  The designs I got didn't download properly.  What should I do now?

If you are logged in, try to download the designs again or have the system email them to you.  If that does not work, drop us a line at info@stitcherymall.com and we will get your designs sent to you.

4.  My embroidery software won't open my designs. Is there a problem with the designs?

If you are using Windows XP, then you have nothing to worry about -- Microsoft included an unzip program as part of XP, so just double click on the file and it will open in a new window and you can extract the file that way.

 

If that doesn't work, or if you are using an older version of Windows, then you will need to get a program to do this for you. We suggest ZipGenius. ZipGenius will handle unzipping your .zip files (along with lots of other kinds of archives), and will even send the .zip file to your anti-virus software for scanning -- and best of all, it's FREE.

Some questions frequently asked by digitizers:

1.  How do I join the Stitchery Mall?

Joining the mall is slightly more complex than filling out a form.  There are some things that we require before selling your designs through our mall. 

 

First, an existing mall member has to agree to be your sponsor (and we're certainly willing to ask for volunteers to do that — even if you're a beginner). 

 

The Stitchery Mall is a forum for digitizers to sell their designs and we depend very much on our digitizers to do their own policing. We always send a post to the discussion list suggesting your name and we allow 24 hours for someone to give some form of reason as to why you should or should not be allowed to join the mall.   If, at the end of the 24 hours, no one has objected to your joining us, then we will send you our contract.  You will NOT be added to our discussion list, nor will you be able to upload or sell designs through the site until you have returned a copy of the contract bearing your signature.

 

Please note, though, that our digitizers may not decide to extend you an invitation to sell at the mall. There are any one of a number of factors that they consider when they object. People have been turned away from selling at the mall for a number of reasons. The most common are:

1. Quality. If your designs look like you are mass producing them using auto-digitizing software then you should probably expect to get a letter back from us saying that you have not been invited to join the mall;
2. Price. If your designs are priced like you are mass producing them using auto-digitizing software then you should probably expect to get a letter back from us saying that you have not been invited to join the mall. The mall represents professional digitizers producing quality designs and if your pricing does NOT reflect the professional quality of your designs this could cause our existing digitizers to have second thoughts about inviting you to sell with us;
3. Reputation. If you are known to share or swap other peoples' designs or if you are known to support design swapping, then you really should not even bother asking to sell here. This is the absolute fastest way to be turned down. We like to think of the mall as a highly ethical place to do business. We try to get your checks out on the first of the month, every month, because it is the right thing to do. In return, we ask that our digitizers have high ethical standards -- up to and including respecting the hard work and copyrights of other digitizers;
4. Selling at multiple malls. We would like to be known for not only having the very best digitizers, but also some exclusivity. We don't want to look just like the others.
5. Growth. There have been times when our digitizers have felt that we might be growing too quickly and they may decline to approve a new digitizer because they want to throttle that back some. That is meant as no slap at your work, just recognition that a business that grows too fast will not do as well as one that monitors its growth. If this is the case we may ask you to try again in six months or so.

That is not an exhaustive list. But, it should serve to give you a good idea of the reasons why you might not be extended an offer to join the mall.

2.  What are your fees?

3.  What benefits will there be to joining the Stitchery Mall?

a)  We handle credit card processing for you;

b)  We offer your customers a variety of ways to pay, including credit cards (Visa, MasterCard, and Discover), and PayPal;

c)  Putting your materials with us will allow you to engage in cross-sell opportunities.  When someone comes to our site to buy the designs of another digitizer, they might just look around some more and buy something you've created as well. In fact, as of October 6, 2003, 14% of all of our sales involved more than one digitizer;

d)  We plan on engaging in some print media advertising that we hope will open up new customer bases for our digitizers;

e)  We actually seek input from our digitizers on things like site improvements and policies;

f)  Our contract allows us to actually send out copyright infringement letters to providers and users under the Digital Millennium Copyright Act (see question 6 below).

4.  Do you require that I sell my designs exclusively through you?

5.  If I sell my designs elsewhere, does this change your fee structure?

6.  What can you do to help me protect my designs?

Part of our contract with our digitizers names Whizardries, Inc. (the owner of the Stitchery Mall), as an agent for copyright enforcement.  We cannot make people stop trading or sharing your designs and we're not lawyers so we can't dispense legal advice, but that part of the contract will allow us to send out notices under the Digital Millennium Copyright Act to places like eBay and to Internet Service Providers that can get things taken off of the Internet.